United Kingdom: 7-14 days
United States: 7-14 days
Australia: 7-14 days
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Remuscles is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. You are responsible to pay when returning a product.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We offer a 1-year warranty on our products. We will repair and replace the faults or damages caused by non-human factors for FREE within one year. If you have more questions or any concerns about this, please send us an email at firstname.lastname@example.org
If you have any further questions, please don't hesitate to contact us at email@example.com.